Help

• Accessibilty
• Using the website
• Using search
• Placing your order
• Payment options
• Changing your account information

Accessibility

We have the aim to make Manage At Home accessible to all users, and we will continue to aim to improve it.
Find out more about our accessibility efforts on our Accessibility page.

Using the website

We have selected great range of products, many direct from the manufacturers or specialised distributors which you can chose from 24 hours a day, 7 days a week. We hope that you’ll find using our website quick and convenient. We have aimed to create a logical, easy to navigate shopping and buying process and because your privacy and security is extremely important to us we have used well recognised security and payment providers to process data and transactions.

These features will help make your shopping experience even easier.

Home page link: You can get back to our home page at any time by clicking on the Manage At Home logo which appears in the header at the top of the page.

Navigation bar: The names on the navigation bar near the top of the screen directly under the Manage At Home logo are the "departments" of our website. Hovering over one of these names then provides you with a drop-down menu with further categories within that department. Clicking on one of these names will take you to a new page that contains all sections and products included within it. The menu on the left hand side of the screen will then give you quick links to product group in that department and section. On mobile devices, the main navigation can be accessed by tapping on the 'three lines' icon displayed at the top-left of the screen.

Search box: On desktops/large screens, the search box is always at the top of the screen. You can search by product or brand name, key words such as the product type, or the 5-digit product code. On mobile devices, to search, click on the spyglass icon, you will then be presented with a input to enter your search term.

Recently viewed: The last 6 items you looked at on the website are shown at the bottom of most pages.

Your basket: The number of items in your basket and the value of them can always be seen in the Basket in the header. To see what you have in your basket you can simply hover your cursor over the basket area or click the basket icon to view your basket. When you click on your basket it shows you the quantity, title and subtotal of any product(s) you've put into your basket. You can amend your basket, and proceed to the secure checkout process from here.

Using Search

Our Search engine works by checking your search term against all the product titles, product information and product codes currently on the website. It then shows products on the page that may match your query. The Search engine will also try to match your query with associated products - so a search for wheelchair will also show wheelchair accessories or products that may be useful to a wheelchair user.

From the search results page, you'll be able to refine your search by enabling filters. The filters avaialble will depend on the search results. You can also sort your results by Price, A-Z, Brand (where appropriate).

If you can't find what you're looking for, try browsing using the navigation bar at the top of the page.

Placing your order

Once you've found the items you’d like to buy and have added them to your basket, you can begin the checkout process by clicking on the basket icon at the top of the page.

Your Basket

If the product you are purchasing is potentially available exempt from VAT and you are eligible for VAT relief - an online form for you to claim VAT relief can be accessed here. Visit our VAT Relief page for more details on VAT relief.

You can go straight to checkout to pay for your goods and arrange delivery. You can also opt to register with us so that you can retrieve your details and chosen delivery address and check the status of your order. To do this you will be asked to set up a password to access your account.

If you’ve already registered on the Manage At Home website, simply enter your email address and password.

When you're ready to complete your order, click the ’Secure Payment’ button, complete the Sage Pay payment process and wait for an online receipt. You'll also be sent a confirmation email with details of your order shortly after we've received it.

Your confirmation email will have the subject line 'Order Confirmation'. In the bottom section of this email, you'll find information about when your products will be delivered.

If you haven’t received this email within 48 hours of placing your order, or your products have not been delivered within the timescale stated in the email, or you have any other questions, then please contact us.

Payment options

We offer various ways for you to pay for your order, including: Visa; Visa Debit; Visa Electron; MasterCard; Maestro. Our payments are taken through the Sage Pay Secure Payment Processing System. We do not collect your card details ourselves. If you prefer, you can call our customer services team on 0800 910 1864 and we will take your order and payment by telephone or you may print and post an order form and a cheque payment to us.

Changing your online account information

If you wish to change or update your online account information (including your email address and password) simply click on 'My Account' in the top menu bar and login with your email address and password and follow the links to your address book, sign in details or your orders.

If you're experiencing difficulties placing an order, please email us with details of the problem and we'll try to resolve it as quickly as possible. Alternatively you can contact our Customer Service team on 0800 910 1864 to place your order.

If you'd like to ask a question or make a comment on your experience of using the Manage At Home website, please contact us through one of the methods below.

By email: Send an email to our Customer Service team: info@manageathome.co.uk. We aim to respond to your email within 24 hours of receipt.

By telephone: Call our Customer Service team on 0800 910 1864, any time between 9am and 5pm, Monday to Friday. (Freephone number for landline users only. Costs from Mobile telephones will vary - please check with your service provider.)

By post: Write to FREEPOST RTYS-XCTK-JCCE Manage At Home, Medequip, Armytage Road, BRIGHOUSE HD6 1QF.